Shipment Policy

Effective Date: January 3, 2025

DigitalRapic is dedicated to delivering your furniture purchases to you safely and efficiently. This Shipment Policy outlines our shipping and delivery procedures for all orders placed on our website, https://digitalrapic.net. By placing an order, you agree to these terms and conditions. We aim for a transparent and reliable shipping and delivery process.

1. Shipping/Delivery Destinations

We currently ship smaller items to addresses within the contiguous United States. Larger furniture pieces may be subject to local or regional delivery only, as specified on the product page. We may expand our shipping or delivery destinations in the future.

Please ensure that your shipping or delivery address is accurate and complete, as we cannot be held responsible for delays or undeliverable packages due to incorrect information.

2. Shipping/Delivery Options and Costs

  • Shipping/Delivery Rates: Shipping or delivery costs are calculated based on your delivery address, the weight and dimensions of your order, and the selected shipping/delivery method. Shipping/delivery costs will be clearly displayed at checkout.

  • Shipping Methods: We offer several shipping options for smaller items, including standard, expedited, and express shipping. Larger furniture pieces may be delivered by our in-house team or a third-party delivery service, depending on your location.

  • Free Shipping/Delivery: From time to time, we may offer free shipping or delivery promotions, subject to specific terms and conditions, which will be clearly communicated at the time of the offer.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 3-7 business days. Please note that processing times may be longer for custom orders or during peak periods or promotional events.

  • Shipping/Delivery Notifications: You will receive a shipping confirmation email with your tracking number once your smaller item order has been shipped. For larger items being delivered, we will contact you directly to schedule a delivery time.

4. Delivery Times

  • Estimated Delivery Times: Delivery times vary depending on your location and the selected shipping/delivery method. We provide estimated delivery times at checkout. Please note that delivery times are estimates and are not guaranteed.

  • Shipping/Delivery Delays: Delivery times may be affected by factors beyond our control, such as weather conditions, postal delays, carrier issues, or delivery scheduling conflicts. We are not responsible for delays caused by shipping carriers or other external factors.

  • Delivery Address: It is your responsibility to provide an accurate and complete shipping or delivery address. We are not responsible for lost or delayed shipments or deliveries due to incorrect address information.

5. Tracking Your Order

You can track your smaller item order using the tracking number provided in your shipping confirmation email.

Tracking information may take up to 24 hours to appear on the carrier’s website.

For larger items, our delivery team or a third-party service will contact you to confirm delivery time.

6. Shipping/Delivery Risks

  • Loss or Damage: The risk of loss and title for all products pass to you upon our delivery to the carrier (for shipped items) or to your provided delivery address (for delivered items). We are not liable for any damage or loss during transit unless shipping or delivery insurance has been purchased.

  • Insurance: Optional shipping or delivery insurance may be available for purchase during checkout, where applicable. We recommend considering this option for valuable or fragile items.

7. Delivery Issues

  • Missing Packages: If your package has not arrived within the estimated delivery time, please contact us immediately. We will investigate the issue with the shipping carrier.

  • Damaged Items: If your package or items are damaged during transit, please contact us within 7 days of receiving your order. We may require photos of the damaged package and products to process a claim.

8. Assembly

Some furniture pieces may require assembly. Detailed assembly instructions will be included with the product or made available online. It is your responsibility to ensure proper assembly.

9. International Shipping/Delivery

At this time, we only ship smaller items within the contiguous United States. Delivery of larger furniture pieces is limited to our local or regional service area. We may consider expanding our shipping and delivery destinations in the future.

10. Contact Us

If you have any questions about our Shipment Policy, please contact us at:

DigitalRapic
603 Overlook Riv
Forsyth, Georgia (GA), 31029
Phone: (478) 994-6874
Email: info@digitalrapic.net
Website: https://digitalrapic.net